Effective Date: September 25, 2026 | Last Updated: October 27, 2026
Monroe Pharmacy ("Monroe Pharmacy," "we," "us," or "our") operates the Monroe Pharmacy mobile application (the "App") available for Android and iOS. This Privacy Policy explains what information we collect through the App, why we collect it, how we use it, who we share it with, and the choices you have. It supplements, and should be read alongside, the Privacy Policy published on our website at https://www.mprxs.com/privacy-policy.
Health information you submit through the App — your medications, your refill and new-prescription requests, and any prescription or medicine photos you upload — is described in Section 1 below and is covered by this policy. That same information is also protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) once we act on it as your pharmacy. Our Notice of Privacy Practices describes your rights under HIPAA and is available at the pharmacy counter or on request at mymonroepharmacy@gmail.com. Where the two overlap, the Notice of Privacy Practices governs our handling of PHI as a pharmacy; this policy governs what the App collects and how.
When you create an account or use the App, we collect:
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Phone numbers collected for SMS verification are used solely to deliver one-time passcodes and account-related messages. Text messaging originator opt-in data and consent are never shared with any third party for any purpose. You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
We share information only with service providers who help us operate the App — such as our SMS delivery provider, used solely to transmit verification messages — and only to the extent necessary to provide the App. We do not sell your personal information.
We may also share information with parties outside Monroe Pharmacy when we have a good-faith belief that it is reasonably necessary to meet an applicable law, regulation, legal process, or enforceable government request, or to protect the rights, property, or safety of our patients, staff, or the public. If Monroe Pharmacy is acquired by or merged with another organization, account information may be among the transferred assets.
We retain your information for as long as your account is active or as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. You can delete your account at any time from Settings → Security → Delete account in the App, or by using the form at https://app.monroerxs.com/delete-account if you can no longer sign in. When you do, the information listed in Section 3 of that page is deleted within 30 days, including from routine backups.
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is completely secure. If we learn of a security incident affecting your personal information, we will notify you and any regulators as required by applicable law.
Depending on your state of residence, you may have the right to know, access, correct, or delete the personal information we hold about you, or to receive a copy of it. To exercise any of these rights, contact us using the details in Section 9. We will not discriminate against you for exercising a privacy right.
The App is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this policy as our practices or the law change. When we do, we will revise the "Last Updated" date above. Continued use of the App after an update means you accept the revised policy.