Delete Your Account

Effective Date: October 22, 2026  |  Last Updated: October 22, 2026

This page explains how to delete your account for the Monroe Pharmacy mobile app (com.monroerxs.app), what personal information we delete when you ask us to, and what we are required by law to keep. You can request deletion whether or not you still have the app installed, and whether or not you are able to sign in.

This page covers your app account. It is read alongside our Privacy Policy.

1. Delete your account in the app

If you can still sign in, this is the fastest route:

1. Open the Monroe Pharmacy app and sign in.
2. Go to Settings → Security.
3. Tap Delete account.
4. Enter your password to confirm.

Your account is closed as soon as you confirm, and you are signed out of the app. The deletion of the information listed in Section 3 then proceeds as described in Section 5.

2. Request deletion without signing in

Use this route if you have uninstalled the app, no longer have access to the phone number that receives your one-time passcode, or have forgotten your password.

Email mymonroepharmacy@gmail.com with the subject “App account deletion request” and include:

• Your full name
• The phone number or email address on the account
• Your date of birth, so we can confirm the account is yours

Because your account contains health information, we verify who you are before deleting anything. We may call the phone number on file or ask you to confirm your identity at the pharmacy counter. If we cannot verify that the request came from you, we will not be able to action it.

You can also request deletion by calling us on (845) 395-0909 or by asking a member of staff at the pharmacy counter.

3. What we delete

When your deletion request is completed, we remove the following from the app and from our app systems:

• Your app account and sign-in credentials, including your password and any saved sessions or devices
• Your profile details — name, date of birth, gender, email address and phone number
• Your address information — street address, apartment, city, state and ZIP code
• Your Medicaid CIN, if you entered one
• Documents and images you uploaded — photo ID, prescription photos and medicine photos
• Your refill reminder settings
• Your in-app notification history and messages
• Your saved medication list and favorites
• Push notification identifiers for your device

4. What we have to keep, and why

We cannot delete everything. As a licensed retail pharmacy we are legally required to retain records of the prescriptions we have filled for you.

• Prescription and dispensing records — retained for the period required by federal law and New York State pharmacy law. These records are not deleted on request.
• Records we need for billing, insurance or legal reasons — such as a claim, dispute or audit that is still open.

These records are protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). They are governed by our Notice of Privacy Practices, which is available on request at the pharmacy counter, rather than by the app's Privacy Policy. After your app account is deleted they are no longer linked to any app login, and they cannot be viewed through the app.

5. How long it takes

6. If you change your mind

Account deletion cannot be undone. If you want to use the app again afterwards, you can register a new account with the pharmacy; your previous app history, reminders and favorites will not be restored.

7. Contact us